ZEFIRONEX - SHIPPING POLICY

SHIPPING POLICY

WHERE WE DELIVER

Zefironex delivers to addresses within the United Kingdom only. We are unable to ship to addresses outside the UK at this time.

SHIPPING OPTIONS

We offer two delivery options, which you can choose at checkout.

Free Standard Shipping
Cost: Free on all orders
Estimated delivery time: 4 to 5 business days

Insured Express Shipping
Cost: £2.95
Estimated delivery time: 3 to 5 business days
Your parcel is fully insured while it is in transit, giving you extra peace of mind.

Business days are Monday to Friday, excluding weekends and UK bank holidays.

ORDER PROCESSING

We process and dispatch orders on business days. Orders placed on weekends or bank holidays are processed on the next business day. During busy periods such as sales or the run up to Christmas, processing may take slightly longer, and we will keep you updated if there are any delays.

TRACKING YOUR ORDER

Once your order has been dispatched, you will receive a shipping confirmation email with a tracking number so you can follow your parcel's journey.

PRICES AND TAXES

All prices on our website are in pounds sterling (GBP) and include VAT where applicable. As we only ship within the UK, there are no customs or import charges on your order.

DELIVERY TIMES

Delivery times are estimates and start from the day your order is dispatched. While most orders arrive within the stated time, delays can occasionally happen because of courier issues, bad weather or high parcel volumes. If your order has not arrived within the estimated time, please contact us and we will look into it for you.

ADDRESS DETAILS AND CHANGES

Please check that your delivery address is complete and correct before placing your order. If you notice a mistake, contact us as soon as possible at info@zefironex.com with your order number. We will do our best to update it, but once an order has been dispatched we cannot guarantee changes.

If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange redelivery.

LOST OR DAMAGED PARCELS

If your parcel arrives damaged or appears to be lost, please contact us at info@zefironex.com with your order number and, where possible, photos of the damage. We will work with the courier to resolve it and arrange a replacement or refund where appropriate. Your statutory rights are not affected.

CONTACT US

If you have any questions about delivery, please get in touch:

Email: info@zefironex.com
Phone: +44 7761 850391

FASHIONS FITS LTD (trading as Zefironex)
17 Redmires Drive, Derby, Derbyshire, DE73 6XF, United Kingdom